Privacy Policy

Last Updated: December 29, 2025

Exit Timeshare Consultant ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

1.1 Information You Provide

When you use our services, we may collect the following information:

• Contact Information: Name, email address, phone number, and mailing address (including zip code)
• Timeshare Information: Resort name, timeshare details, payment status (including whether your timeshare is paid in full), mortgage information, maintenance fees, vendor information, and other details you provide about your timeshare situation
• Account Information: If you create an account or access gated content, we collect login credentials and session information
• Communications: Any messages, emails, or other communications you send to us
• Payment Information: For paid services, payment processing is handled by third-party payment processors. We do not store full credit card numbers on our servers

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze website usage

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide our DIY, AI-assisted, and consultant-led timeshare exit services, respond to your inquiries, and process your requests
• Communication: To send you service-related communications, including welcome emails, magic links for content access, updates about your case, and responses to your inquiries
• Improvement: To analyze usage patterns, improve our website and services, and develop new features
• Marketing: With your consent, to send you promotional communications about our services (you can opt out at any time)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect our website, services, and users from fraud, abuse, and security threats

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Hosting: Railway.app (hosting and database services)
• Email Delivery: SendGrid (email delivery services)
• Analytics: Google Analytics (website usage analytics)
• Payment Processing: Third-party payment processors (for paid services)
• AI Services: Runpod (for AI-assisted services) and Google Gemini (for image generation)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

3.4 With Your Consent

We may share your information with your explicit consent or at your direction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Secure password hashing for authentication
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Regular backups of data

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

You can request access to the personal information we hold about you and receive a copy of your data in a portable format.

5.2 Correction

You can request correction of inaccurate or incomplete personal information.

5.3 Deletion

You can request deletion of your personal information, subject to certain legal and contractual obligations.

5.4 Opt-Out

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

5.5 Cookies

You can control cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: